Reverse Logistics Made Easy: Streamlining Returns to Maintain High Customer Satisfaction
Returns are an inevitable part of any retail or e-commerce operation. In fact, studies show that online return rates can range between 20-30% for various product categories, especially in apparel and electronics1. However, a well-structured returns process—or reverse logistics—can transform these challenges into opportunities for enhancing customer satisfaction, improving brand loyalty, and even recovering revenue. […]
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